Refund policy

Last Updated: June 2026

At Lucky Collection, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Your Right to Cancel

Under UK Consumer Contracts Regulations, customers may cancel eligible orders within 14 days of receiving their goods.

You must notify us of your intention to return the item before sending it back.

2. Return Eligibility

To be eligible for a return:

  • Item must be unused

  • Item must be in original condition

  • Item must be returned in original packaging

  • Proof of purchase must be provided

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Opened pet grooming products

  • Opened pet hygiene products

  • Personalized products

  • Perishable pet food and treats

  • Clearance or final-sale items

4. Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order Number

  • Description of the issue

  • Clear photographs of the item

5. Refund Process

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 14 days.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty

  • The item arrived damaged

  • An incorrect item was supplied

7. Contact Us

For return requests and refund inquiries:

Lucky Collection

Email: luckycollection@gmail.com

Website: https://luckycollection.co.uk/