Terms of service

Last Updated: June 2026

Welcome to Lucky Collection. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Website: https://luckycollection.co.uk/

Email: luckycollection@gmail.com

1. ABOUT US

Lucky Collection is an online retailer offering pet products, accessories, toys, grooming supplies, and related items through our website.

Throughout these Terms & Conditions, "we", "our", and "us" refer to Lucky Collection.

2. ELIGIBILITY TO USE OUR WEBSITE

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

3. PRODUCTS AND PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Product colours may vary slightly due to screen settings.

  • Packaging may differ from images shown.

  • Minor differences between product images and actual products may occur.

We reserve the right to modify or discontinue products without prior notice.

4. PRICING AND PAYMENTS

All prices displayed on our website are shown in British Pounds Sterling (£ GBP).

We reserve the right to:

  • Change prices at any time without notice.

  • Correct pricing errors that may occur.

  • Refuse orders where pricing inaccuracies are identified.

Payment must be received in full before products are dispatched.

5. ORDER ACCEPTANCE

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Request additional verification before processing an order.

If an order is cancelled after payment has been made, a full refund will be issued.

6. SHIPPING AND DELIVERY

Shipping and delivery information is provided in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Lucky Collection shall not be liable for delays caused by:

  • Courier services

  • Customs inspections

  • Severe weather

  • Public holidays

  • Events beyond our reasonable control

Risk in products passes to the customer upon delivery.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Returns Policy.

Customers may have statutory rights under UK consumer protection laws which are not affected by these Terms & Conditions.

8. PROMOTIONAL OFFERS AND DISCOUNT CODES

Promotional offers and discount codes:

  • Cannot be exchanged for cash.

  • May be withdrawn at any time.

  • Cannot be combined unless stated otherwise.

  • May be subject to expiry dates and additional conditions.

9. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

  • Logos

  • Product Images

  • Graphics

  • Text

  • Designs

  • Website Layout

  • Branding Materials

are the property of Lucky Collection or its licensors and are protected by copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, or use any content without our prior written consent.

10. PROHIBITED USES

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Distribute malicious software or harmful code.

  • Interfere with website functionality.

  • Copy or exploit website content without permission.

Any violation may result in termination of access to our services.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lucky Collection shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss arising from use of the website

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by external websites

Users access third-party websites at their own risk.

13. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. FORCE MAJEURE

We shall not be held responsible for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Government restrictions

  • Internet outages

  • Supply chain disruptions

15. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

16. GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

Lucky Collection

🌐 Website: https://luckycollection.co.uk/

📧 Email: luckycollection@gmail.com

Thank you for choosing Lucky Collection.