Shipping policy

Last Updated: June 2026

Thank you for shopping with Lucky Collection. We strive to process and deliver your orders as quickly as possible.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

United Kingdom Deliveries

Standard Delivery

  • Estimated Delivery: 2–5 Business Days

Express Delivery

  • Estimated Delivery: 1–3 Business Days (where available)

Delivery times are estimates and may vary depending on courier services and destination.

3. Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

4. Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

5. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

  • Courier service disruptions

  • Severe weather conditions

  • Customs procedures

  • Public holidays

  • Circumstances beyond our control

6. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Lucky Collection cannot be held responsible for orders delayed, lost, or returned due to incorrect address details provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Email: luckycollection@gmail.com

We will work with the courier to resolve the issue as quickly as possible.